Terms of Service *
Please carefully read our General Booking, Cancellation, Payment and other Terms which apply to all bookings with Dragon Dive LIVEABOARD.
DEFINITION PMA Dragon Dive LIVEABOARD shall be construed to comprise "the Company", as well as all their affiliates, officers, agents, employees, workers, directors, and representatives. GENERAL BOOKING All SCUBA DIVER customers must show proof of diving certification from either PADI, SSI, CMAS, or equivalent certifying organizations if taking part in any non-entry level diving activity. If customer is not able to proof or show a certification, we will not accept them on board. All customers must complete and sign the relevant Liability Release and Assumption of Risk Form before commencing any scuba diving activities. The Company is not permitted to dispense any medical advice. If you are unsure of a medical matter related to diving or otherwise, please seek advice from a certified Medical Practitioner before engaging in scuba diving or similar activities. Upon signing up for any diving course, irrespective of previous experience or training, the Company requires each student to complete a Medical Questionnaire. The maximum depth permitted on all Company vessels is 30 meters for Open Water Divers with the Deep Adventure Dive certification, Advanced Divers, Rescue Divers, Divemasters and Instructors. Open Water Divers without any additional Deep training will not be permitted to dive deeper than 18 meters. If a diver has received prior Deep Dive training, then the absolute maximum depth permitted is 40m. We do not accept any unguided dive during ALL our Liveaboard. For all our trips, a guide must be present with all participant. The Company reserves the right to modify and/or cancel diving arrangements for the reasons listed, but not limited to, those below: • the number of customers scheduled for the trip. • weather conditions making the trip to the scheduled destination not possible. • other ensuing technical difficulties. NB : Customers or students who fail to participate in any dives on a trip, or any course training dives, for whatever reason, shall not be reimbursed by the Company for any unused or uncompleted portion(s) of the trip or course. INSURANCE PMA DRAGON DIVE is requesting a scuba diving insurance. If you do not have you will be able to book a special one within our partner Dive assure or DAN. Without insurance, you will not be permitted on board Such insurance should provide comprehensive coverage of at least the following: Diving, Medical, Travel, Personal Liability and Cancellation provisions. The Company shall not be held responsible for any resultant financial or personal loss or injury where customers choose not to secure such insurance. The Company shall not accept any liability for the loss or damage of any luggage or dive equipment whilst on board the boat, nor during the transfer(s) to or from the boat. Komodo national Park requests a scuba diving insurance for all LIVEABOARD scuba diver. It is mandatory to have an insurance for all scuba divers for the Komodo national park, Raja Ampat, Banda sea & Alor trip. We are working with Dive assure where all our guest can register online and get 20% discount with our affiliate number. INCLUSIONS AND EXCLUSIONS A. Inclusions • Full board accommodation in Deluxe Cabin • The shore activities/excursions according to the program • All meals per day • Soft drinks, water, tea, American/Balinese coffee • Diving activities (up to 4 dives/day) • Dive cylinders, weights, and weight belts • Transfer from/to embarkation/disembarkation airport • Government taxes B. Exclusions • Master cabin supplement (50 USD/person/night surcharge applied to our master cabins) • Administration/port clearance fee • National Parks Entrance Fee & Rangers fees • Fuel Surcharge • International and domestic air transportation • Hotels and meals before and after the cruise • Alcoholic drinks, espresso, cappuccino • Dive equipment rental (other than dive cylinders, weights and weight belt) • Nitrox refills • Travel insurance • Onboard purchases • Private tours • Laundry • Crew gratuities PAYMENT We accept CASH payment in EURO and USD and Debit/Credit Visa or Mastercard. NB : A fee of 3 % shall be applicable for all payments via credit/debit card (VISA or Master Card) onsite. We do not accept Paypal, Amex and JCB card. The number of dives in any package is an estimate based on usual diving circumstances, and not a guarantee. Where circumstances arise, such as, but not limited to; • adverse weather conditions, • personal illness, • technical difficulties, • dive site remoteness/ inaccessibility or personal choice, and cause a reduction in this estimated number, there will be no partial refund in such circumstances. CUSTOMER’S OBLIGATIONS Where the customer is negligent or irresponsible, and causes any damage to, or loss of property and equipment belonging to the Company, the customer shall recompense the Company in full, to the current market value of any loss or damage. The customer undertakes to be physically, emotionally, and mentally prepared and fit to participate in the activities they have signed up for. Any resultant injury or discomfort born out of any unfitness shall not provide any ground for complaint or refund. The Company represented by any of its Instructors, may prohibit an individual's participation on a dive(s), where they are physically, mentally or emotionally unfit to dive, demonstrate a distinct lack of respect for or handle/harm marine life, consume alcohol between dives, or fail to abide by general international safe diving standards and practices. DEPOSITS Private Charters - a 50 % deposit of the agreed price of the charter must be paid for the booking to be fully confirmed. Payment of the full amount must be paid 7 days before departure. Once the booking is confirmed by receipt of a deposit, the deposit is non-refundable in the event of any cancellation. Package Liveaboard & Hotel must be paid in full. Full payment must be made at the time of booking if the reservation is made less than 90 days prior to departure. CANCELLATION • The Company will refund all funds paid by the customer where the Company itself cancels a trip or course. The Company shall not accept any financial responsibility for any itinerary changes or cancellations resulting from circumstances outside of the Company's control, such as, but not limited to, those stated above in payment section. In the case of a refund, bank transfer fees will be deducted from the refund. • If a customer requires emergency evacuation and the boat must return to land, the Company shall not accept any financial responsibility for any ensuing itinerary changes. • The outstanding balance for all Tours or Private Charters booked must be paid in full to the Company before the time the trip is due to commence. The outstanding amount will also be non-refundable where a cancellation is made less than 14 days before the time the trip is due to depart, or the customer is a no-show on the day. • In case of mechanical issue, we will not refund the trip and we engage our responsibility to try to find an alternative and/or managing to fix the boat. NB : DIVEASSURE insurance is covering the mechanical issues in the Dive & travel Plan. • Less than 14 days (fourteen days), payment in full must be paid. • between 29 days and 14 days, 75% of full amount must be paid • Above 30 days, 50% of full amount must be paid. FULL BOAT CHARTER & GROUP BOOKING TERMS A. Schedules and Itineraries All scheduled cruises that are still available can be booked as full-boat charters. B. Free of charge passengers a. Vaiatea : A group, defined as a minimum of eight up to twelve (12) passengers qualifies for one (1) free of charge space. A full boat charter, defined as twelve (12) passengers, qualifies for one (1) free of charge spaces. The full boat charter rate is calculated at the lowest published room rate per person and includes all cabins. b. Ta’aroa : A group, defined as a minimum of eight up to twenty (20) passengers qualifies for one (2) free of charge space. A full boat charter, defined as twelve (12) passengers, qualifies for one (2) free of charge spaces. The full boat charter rate is calculated at the lowest published room rate per person and includes all cabins. C. Schedules and Itineraries All scheduled cruises can be booked as full-boat charters. There are certain changes to the scheduled itineraries allowed by the chartering customer subject to prior arrangement and approval by PMA DRAGON DIVE . D. Unscheduled Full Boat Charter Destinations and Itineraries Unscheduled Full Boat Charter can be arranged with the approval of PMA DRAGON DIVE followed by the conditions such as: a. A charter deposit to be paid as set out in Clause 6.5. b. A mobilization/demobilization fee will be added to the total cost of the cruise depending on location. The price of this fee will be dependent on the location of the charter and will be given to the client prior to the due date of the deposit. c. All domestic airfares and transportation costs will be paid by the customers at the published rate. E. Charter Deposit A non-refundable deposit of 50% will be applied. Deposit payment must be sent in 10 days after the booking is made. Received deposit cannot be applied to different bookings. F. Cancellation & Payment Policy PMA DRAGON DIVE shall receive 25% of the total invoice 180 days prior to the cruise departure and this amount is non-refundable. 90 days before the cruise departure, full payment of the remaining amount should be paid. In the absence of an official cancellation within the limits set on invoice, PMA DRAGON DIVE reserves the right to request the outstanding payment and interest equal to 10% of the outstanding amount. No cancellation or alteration can be made to a full boat charter other than alterations to the passenger list once initial deposit has been received. TRIP CANCELLATION A. Cancellation for Reasons Caused by the Customer PMA DRAGON DIVE reserves the right to cancel a booking if actions on the customer’s part give justifiable cause to do so. In such instance PMA DRAGON DIVE will refund any payments already made. Further claims against PMA DRAGON DIVE will not be entertained. B. Force Majeure and Unpredictable Acts of Man PMA DRAGON DIVE reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics, etc.) or unavoidable acts of man (i.e. war, riots, strikes etc.). In the event of this happening PMA DRAGON DIVE will advise you at the earliest possible date. C. Trip Cancellation by PMA DRAGON DIVE due to unforeseen circumstances If PMA DRAGON DIVE cancels a trip due to unforeseen or unavoidable circumstances a cruise voucher will be offered to the Client (directly or via Agent). If a trip is cancelled and the customer is already in Indonesia alternative holiday arrangements of an equivalent standard will offered by PMA DRAGON DIVE. PMA DRAGON DIVE will not be liable or responsible for any further claims and shall not be liable for damages or loss (other than a cruise voucher) if a trip is cancelled and alternative arrangements are not accepted. TRIP INTERRUPTION PMA DRAGON DIVE will not liable to refund any money when the client interrupts a trip. In cases of emergency such as personal illness or accident, PMA DRAGON DIVE will assist in all necessary arrangements for the customer’s return travel. For such cases, we strongly recommend travel (“cancel for any reason”) & medical insurance. DAMAGES RESULTING FROM PERSONAL INJURY, ILLNESS OR DEATH In the case of damages resulting from illness, personal injuries or death which may be sustained by reason of, or while engaged in, any trip whether due to the ownership, maintenance, use, operation or control of any aircraft, helicopter, automobile, bicycle, boat, vehicle, hotel, common carrier or any other conveyance used in carrying out these trips, PMA DRAGON DIVE assumes no liability due to any cause whatsoever whether caused by failure or delay or other irregularity, acts or omissions occurring during a trip under which the means of transportation or other service provided thereby is offered or supplied by owners, operators or public carriers for and on behalf of PMA DRAGON DIVE. PMA DRAGON DIVE shall not be responsible for any injury to person (whether or not resulting in death) or damage to property arising out of any act of war, insurrection, revolt or other civil uprising or military action occurring in the countries of origin, destination or passage. In case of a medical problem arising during the voyage, either on-board or on shore, which results in costs for evacuation, use of aircraft or repatriation, the responsibility for payment of these costs belongs solely to the passenger. LOSS or DAMAGE to personal belongings PMA DRAGON DIVE does not take any responsibility for loss or damage to guest’s personal belongings that are due to Force Majeure causes. DISABILITIES By paying the deposit, the client certifies him/herself does not have any mental, physical or other condition or disability that would create a hazard for him/herself or other passengers. PMA DRAGON DIVE reserves the right to cancel or withdraw any person as a member of the tour at any time. FORCE MAJEURE. PMA DRAGON DIVE does not guarantee a refund or exchange on trips purchased that is cancelled or is rescheduled less than 4 weeks before the original date/time, as a result of “force majeure.” “Force majeure” means any event which PMA DRAGON DIVE could not, even with all due care, foresee or avoid. Such events may include, but not limited to; • war or threat of war, • riot, • civil strife, • terrorist activity or threatened terrorist activity, • industrial dispute, • natural or nuclear disaster, • adverse weather conditions, • tsunami, • earthquake, • worldwide/local pandemic situation, • fire and all similar events outside PMA DRAGON DIVE’s control. In the event of a cancellation or rescheduling due to force majeure, PMA DRAGON DIVE will accommodate you at subsequent departure when possible. Additional to be paid on arrival and can be change without any notice Port Clearance Fuel Surcharge National Park Fee Alor €75 € 50 / trip Alor & Komodo €75 €150 € 50 / trip - € 20 / day Alor & Forgotten Islands €75 €250 €100 / trip Alor & Banda Sea €75 €250 €75 / trip East Flores & Alor €75 €150 €75 / trip Komodo National Park €75 € 20 / day Komodo & Flores €75 €150 € 20 / day Komodo & Bima €75 € 20 / day Banda Sea €75 €250 € 75 / trip Raja Ampat & Banda Sea €75 €250 € 100 (1-year dive permit) Raja Ampat €75 €150 € 100 (1-year dive permit) Rental Gear Price per day Price per 12 D Trip Regulator € 10 € 85 BCD € 10 € 85 Computer € 10 € 60 Torch € 10 € 60 Wetsuit, Fins, Mask and Snorkel € 15 € 100 15 Liter Tank € 20 € 200 NITROX refill € 20 € 200 PADI Courses incl. Certification Nitrox Dry Course Free* AOW € 350 on request Deep & Night only € 150 on request Laundry only (no ironing) € 1 / piece *customer will have to pay the padi fees for the nitrox.